FAQs
GENERAL SITE FAQs
LM Riders LLC supplies a comprehensive range of certified aircraft components for commercial, regional, and general aviation. Our inventory includes airframe parts, engine spares, avionics, electrical components, hydraulic systems, landing gear parts, bearings, fasteners, and consumables. We serve a wide range of aircraft platforms, including Airbus (A320, A330, A350 families), Boeing (737, 747, 767, 777, 787 families), ATR, and various business jet models. Whether you need OEM new parts, used serviceable material (USM), or overhauled components, we have solutions to meet your operational needs. If a part isn't listed in our catalog, our global sourcing network can help locate it. Contact our team with your part number or specifications, and we'll work to find a solution.
Searching for a part on our website is simple. You can use the search bar located prominently on our homepage and throughout the site (search bar visible at the header section). For best results, enter the part number (also known as the OEM or manufacturer part number), as this yields the most accurate matches. If you don't have the part number, you can search by the aircraft type (e.g., "Boeing 737"), part name (e.g., "hydraulic pump"), or specific system component (e.g., "landing gear actuator"). Our catalog is organized to help you find what you need quickly. If your search returns no results, don't worry—we may still be able to source the part through our global supplier network. Simply click the "Request a Quote" button or contact our sales team directly with your requirements.
No, you do not need to create an account to browse our catalog or view part details. However, we highly recommend creating an account for a faster, more personalized experience. Registered users can save their search history, track orders in real time, view past purchases, and receive personalized inventory alerts for frequently ordered parts. Account creation is free and takes only a few minutes. When you're ready to place an order or request a quote, you will need to provide basic contact and shipping information to process your request. Rest assured, all information is securely stored and used only for order fulfillment and communication purposes.
Yes, absolutely. Every part we supply comes with full certification and traceability documentation. We source exclusively from OEMs, FAA-approved suppliers, and trusted aftermarket providers who meet stringent quality standards. All parts are inspected and verified upon receipt to ensure they match the specifications and documentation provided. For used serviceable material (USM), each component undergoes rigorous inspection processes and is accompanied by complete maintenance and service history documentation. Upon request, we can provide certificates of conformity, airworthiness approval tags (Form 8130-3 or equivalent), and any other supporting documentation required by your quality assurance department or regulatory authority. We understand that traceability is non-negotiable in aviation, and we take this responsibility seriously.
Yes, we specialize in sourcing parts for a wide range of aircraft, including legacy and out-of-production models. We understand that operators of older aircraft face unique challenges when it comes to parts availability. Our global network of suppliers, including OEMs, aftermarket distributors, and specialty scrap yards, allows us to locate hard-to-find components for aircraft such as the Boeing 727, 737 Classic, MD-80 series, Fokker F28, ATR 42/72, and various general aviation models. While availability varies based on market conditions, our dedicated sourcing team works tirelessly to locate the parts you need. We also maintain relationships with specialized overhaul and repair facilities that can restore serviceable components to airworthy condition. If you're struggling to find a part for an older aircraft, please contact us—we're here to help.
ORDERING & PAYMENT
Placing an order with us is straightforward. You have three options: First, you can search our online catalog and add parts to your cart, then proceed through our secure checkout process. Second, you can request a formal quote by clicking the "Request a Quote" button on any product page or through our contact form—our sales team will respond with a detailed quote within 24 hours (often sooner). Third, for urgent AOG situations, you can contact our 24/7 support team directly by phone or email, and we'll expedite the order process to get parts dispatched as quickly as possible. Whichever method you choose, our team will confirm order details, part availability, pricing, and shipping timelines before processing your order. We'll provide you with an order confirmation and tracking information once your order is dispatched.
We offer flexible payment options to accommodate the needs of our diverse customer base. We accept major credit cards, including Visa, MasterCard, American Express, and Discover, processed through our secure payment gateway. For established commercial clients and government entities, we offer net payment terms subject to credit approval—please contact our accounts department to set up a credit application. We also accept bank wire transfers for larger orders and international transactions. For customers who prefer traditional methods, we accept company checks and money orders, though these may delay order processing until funds clear. All payment information is encrypted and securely processed in compliance with PCI-DSS standards to protect your financial data.
Yes, we offer competitive pricing and volume discounts for bulk purchases and established repeat customers. Discount structures are determined based on order quantity, order frequency, and the specific parts being ordered. For high-volume requirements, such as fleet maintenance programs or long-term supply agreements, we can negotiate customized pricing and supply contracts. We also offer loyalty benefits for our regular customers, including priority access to inventory, faster quote turnaround, and dedicated account management. To discuss your specific needs and obtain a tailored quote, please contact our sales team with your part list and estimated annual or project-based volumes. We're committed to providing cost-effective solutions that help you manage your maintenance budget efficiently.
The prices displayed on our website are competitive and reflect current market conditions for the specific part condition (new, used, or overhauled), availability, and quantity. However, we understand that every customer's situation is unique. For larger orders, long-term contracts, or bulk purchasing, we are open to price negotiations and can offer more favorable terms. Additionally, if you have received a lower quote from another certified supplier, we will do our best to match or beat that price, subject to verification. Simply provide us with the competitor's written quote, and our team will work to secure the best possible pricing for you. We believe in transparent, fair pricing and are always willing to discuss custom solutions that work for your budget. Contact our sales team directly to discuss your requirements.
We stand behind our pricing and are committed to offering competitive rates. If you find an identical part in the same condition (new, used, or overhauled) and with comparable documentation and warranty, we'll do our best to match the price. To initiate a price match request, please provide us with a written quote from the competitor, including the part number, condition, quantity, and any applicable shipping or handling fees. We'll verify the quote and respond within 24 hours. Please note that the price match applies to parts from certified, reputable suppliers and is subject to availability and verification. Our goal is to ensure you get the best value without compromising on quality or service. We're confident that when you factor in our customer support, quality assurance, and reliable shipping, LM Riders LLC offers the best overall value in the industry.
AFTER-SALES
We understand that sometimes parts orders need to be adjusted or canceled. Our return policy is designed to be fair and transparent while respecting the unique nature of the aviation parts industry. If you are not satisfied with your purchase, you may request a return or exchange within 30 days of receipt, subject to certain conditions: Parts must be unused, in their original packaging, and in resalable condition. Returns are subject to a restocking fee of up to 15-20% to cover handling and inspection costs. Parts that have been installed, modified, or show signs of use cannot be returned. Custom-ordered parts, parts sourced specifically for your request, and parts with expired shelf life are non-returnable. All returns require prior authorization from our returns department and a valid Return Material Authorization (RMA) number. Shipping costs for returns are the responsibility of the buyer unless the return is due to our error. Please contact our customer service team to initiate a return, and we'll guide you through the process.
Yes, all parts supplied by LM Riders LLC come with a manufacturer's warranty or our standard supplier warranty, depending on the source and condition of the part. For new OEM parts, the warranty is provided directly by the manufacturer and typically covers defects in materials and workmanship for a specified period. For used serviceable material (USM) and overhauled components, we provide a warranty that covers functionality and airworthiness at the time of delivery—typically 90 to 365 days, depending on the part type. All warranty claims must be supported by documentation and are subject to inspection by our quality assurance team to determine if the issue is covered. We work diligently to resolve any warranty claims promptly, whether that means repair, replacement, or credit issuance. If you experience any issues with a part purchased from us, please contact our after-sales support team immediately, and we'll assist you in filing a claim.
If you receive a part that is damaged during shipping or does not match what you ordered, please contact us immediately. For damaged parts, it's important to note any visible damage on the delivery receipt before signing for the package. Take photographs of the damaged packaging and the part itself, as this will help with insurance claims and our internal investigation. Contact our customer service team within 48 hours of receipt to report the issue. We will initiate an investigation with the shipping carrier and work to resolve the situation. For incorrect parts, please provide us with your order number, the part number you received, and the part number you expected. We will verify our records and arrange for a return shipping label (at our expense) and send the correct part as quickly as possible. We apologize for any inconvenience and will prioritize your satisfaction.
Yes, absolutely. Once your order is processed and dispatched, you will receive an automated shipping confirmation email containing a tracking number and a link to the carrier's tracking portal. You can also track your order at any time by logging into your account on our website and viewing your order history. For orders shipped via major carriers like FedEx, UPS, DHL, or other freight services, tracking updates are available in real time. If you have not received a tracking number within the expected shipping timeframe, please contact our customer service team, and we'll investigate and provide you with an update. We understand that knowing the status of your order is critical to your maintenance planning, and we strive to provide transparent, timely shipping information at every step.
Yes, we provide technical support to help you with installation, compatibility, and any questions that arise after your purchase. Our team includes experienced aviation professionals who understand aircraft systems and components. If you need assistance with part identification, cross-referencing, installation guidance, or troubleshooting, we're here to help. While we are not an authorized maintenance facility and cannot provide official engineering approvals, we can offer practical guidance and connect you with manufacturer technical resources if needed. For complex technical issues, we recommend consulting your aircraft's maintenance manual or contacting a certified maintenance organization. However, for questions about the parts we supply, their specifications, and their fitment, our support team is knowledgeable and ready to assist. Simply contact us by phone or email, and we'll respond promptly.
OTHER RELEVANT TOPICS
We understand that AOG situations are critical and require immediate attention. Our AOG support process is designed to get you the parts you need as quickly as possible, 24 hours a day, 7 days a week, 365 days a year. Here's how it works: Contact our dedicated AOG hotline (please see our contact page for the number) or email our AOG team directly. Provide us with the part number, aircraft type, quantity needed, and your preferred shipping method. Our team will immediately check our inventory and global supplier network for availability. We'll provide you with a firm quote and estimated delivery time within minutes. Once you approve, we'll prepare the part for immediate dispatch, using expedited shipping options such as next-flight-out (NFO) or courier services to get the part to your location as quickly as possible. We work closely with logistics partners who specialize in time-critical aviation shipments. Our goal is to minimize your aircraft downtime and get you back in the air safely and quickly.
Yes, LM Riders LLC ships worldwide to customers across North America, Europe, Asia, the Middle East, Africa, and South America. We have experience navigating international shipping regulations, customs clearance, and export compliance requirements. Shipping costs are calculated based on the weight, dimensions, value, and destination of your order, as well as the shipping speed you select. We offer multiple shipping options, from standard freight to expedited and time-critical courier services. For international orders, please note that customs duties, taxes, and import fees are the responsibility of the buyer and are not included in our shipping quotes. We provide accurate shipping quotes upfront so there are no surprises. For high-value or sensitive shipments, we offer fully insured shipping options. Our logistics team will work with you to choose the most cost-effective and reliable shipping method for your needs.
Yes, we are committed to full compliance with all applicable export control regulations. We understand that international shipments of aircraft parts are subject to complex export controls, including ITAR (International Traffic in Arms Regulations), EAR (Export Administration Regulations), and other national regulations. Our team is trained to identify controlled items, screen parties against denied party lists, and prepare the necessary export documentation, including commercial invoices, packing lists, and export declarations where required. For ITAR-controlled items or parts subject to strict licensing requirements, we work with our customers to ensure all necessary import/export licenses are obtained before shipment. We cannot assume liability for our customers' import compliance, but we provide full documentation and guidance to support your compliance efforts. If you have specific export compliance questions, please contact our compliance team, and we'll be happy to assist.
If you need a part that is not currently listed in our online catalog, don't worry—we may still be able to source it for you. Simply use our "Request a Quote" feature available on our website, or contact our sales team directly by phone or email. Provide us with as much information as possible, including the part number, description, aircraft type, quantity needed, required condition (new, used, or overhauled), and any deadline or urgency. Our sourcing team will leverage our global network of suppliers, OEMs, and aftermarket distributors to locate the part. We will provide you with a quote, availability confirmation, and estimated delivery timeline within 24 to 48 hours (or sooner for urgent requests). Our goal is to be your one-stop source for all your aircraft parts needs, whether they're listed on our site or require special sourcing.
We recommend subscribing to our email newsletter and following our social media channels to stay informed about new inventory arrivals, exclusive deals, and industry news. When you create an account on our website, you'll also have the option to set up personalized alerts for specific parts or part families. This feature will send you an email notification when matching inventory becomes available. We also publish regular updates through our blog and resource center, covering topics such as maintenance tips, regulatory changes, and industry trends. Additionally, for our established commercial customers, we offer dedicated account management and regular inventory notifications tailored to your fleet's specific needs. To subscribe or set up alerts, simply visit our website, create an account, and adjust your notification preferences in your account settings.
