Refund and Returns Policy

OVERVIEW

Welcome to LM Riders LLC. We are committed to providing high-quality certified aircraft parts and exceptional service to aviation professionals worldwide. This Return and Refund Policy explains the terms and conditions governing returns, exchanges, refunds, and cancellations for purchases made through LM Riders LLC.

By placing an order with LM Riders LLC, you agree to the terms outlined in this policy. Please read this document carefully before making a purchase. We understand that aircraft parts are critical to your operations, and we strive to handle every return request with fairness, transparency, and professionalism.

1. COMPANY INFORMATION

If you have any questions regarding returns, refunds, exchanges, or warranty claims, please contact our customer support team using the information above.

2. RETURN ELIGIBILITY

Customers may return eligible products within 30 calendar days from the date of delivery, subject to the conditions outlined below.

To Qualify for a Return:

Important Notes:

• Used Serviceable Material (USM): Returns of USM parts are subject to additional inspection and may be subject to restocking fees due to the specialized nature of these components.
• OEM New Parts: Returns of OEM new parts are generally accepted provided all seals and packaging remain intact.
• Overhauled Parts: Overhauled components may be returned only if they have not been installed or operated.

LM Riders LLC reserves the right to inspect all returned merchandise before approving a refund or exchange.

3. NON-RETURNABLE ITEMS

The following items are generally not eligible for return:

Any exceptions will be determined solely at the discretion of LM Riders LLC.

4. AOG (AIRCRAFT ON GROUND) RETURNS

We understand that AOG situations require immediate action and may involve rapid parts sourcing. Returns related to AOG orders are subject to the following conditions:

If an AOG-dispatched part is no longer needed due to an aircraft being repaired by other means, the part may be returned subject to our standard return policy and applicable restocking fees.

5. DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged, defective, or incorrect, please notify LM Riders LLC within 48 hours of delivery.

When Reporting an Issue, Please Provide:

• Order number
• Part number and description
• Description of the issue
• Photographs of the product showing the damage or defect
• Photographs of the packaging
• Any relevant supporting documentation (e.g., inspection reports, photographs)

Available Remedies:

Upon review, we may offer one of the following remedies:

The appropriate resolution will be determined based on the nature of the issue, part availability, and the specific circumstances of your case.

6. RETURN AUTHORIZATION PROCESS

Before returning any item, customers must contact LM Riders LLC to obtain a Return Material Authorization (RMA) number.

Step-by-Step Process:

Important:

• Unauthorized returns may be refused or delayed.
• Do not return products without receiving prior authorization and an RMA number.
• Returns without an RMA number will be returned to the sender at their expense.

7. RETURN SHIPPING

Responsibility for Return Shipping Costs:

Shipping Recommendations:

• Use Trackable Shipping: We recommend using a shipping service that provides tracking and insurance for high-value aircraft parts.
• Proper Packaging: Ensure the product is properly packaged and protected during transit. Aircraft parts are sensitive components that can be damaged by improper handling.
• Insurance: We strongly recommend insuring high-value shipments.

Important:

• LM Riders LLC is not responsible for products lost or damaged during return shipment.
• The customer bears the risk of loss or damage during return transit.

8. INSPECTION OF RETURNED MERCHANDISE

Upon receipt, all returned products will undergo a thorough inspection by our quality assurance team.

Inspection Process Includes:

Decision:

• Approved Returns: Refund or exchange will be processed.
• Denied Returns: The item will be returned to the customer at their expense, or a partial refund may be offered at our discretion.

LM Riders LLC reserves the right to deny refunds for products that do not meet return eligibility requirements.

9. REFUND PROCESSING

Once the returned item has been received and approved, refunds will be processed within 7 business days.

Refund Timeline:

Refund Method:

• Refunds will generally be issued to the original payment method used for the purchase.
• For credit card payments, refunds will be credited back to the same card.
• For wire transfers, refunds will be issued via wire transfer to the originating bank account.

Important:

• Depending on your financial institution, it may take additional time for the refunded amount to appear in your account.
• Customers will receive email confirmation once the refund has been processed.

10. PARTIAL REFUNDS

In certain situations, a partial refund may be issued, including but not limited to:

The amount deducted will be determined after inspection of the returned product and may include:

• Restocking Fees: Up to 15–25% of the purchase price
• Refurbishment Costs: Actual costs to return the part to sellable condition
• Documentation Fees: Costs to re-certify or re-issue documentation
• Shipping and Handling: Costs incurred for processing the return

11. EXCHANGES

LM Riders LLC may offer exchanges for eligible products when inventory is available.

Exchange Requirements:

How to Request an Exchange:

Pricing Adjustments:

• If the replacement item has a higher price, the difference will be charged to your payment method.
• If the replacement item has a lower price, the difference will be refunded to your original payment method.

12. ORDER CANCELLATIONS

Customers may request cancellation of an order before shipment.

To request a cancellation, please contact our customer service team immediately with your order number.

13. WARRANTY CLAIMS

Some products sold by LM Riders LLC may include manufacturer warranties.

Warranty Coverage:

Warranty Process:

Important:

• Warranty claims do not automatically qualify for refunds.
• Warranty coverage, limitations, and procedures are determined by the manufacturer or supplier.
• Customers should retain all purchase records and warranty documentation.
• Warranty is void if the part has been modified, misused, or installed improperly.

Please contact us for assistance with warranty-related inquiries.

14. FRAUD PREVENTION

To protect our customers and business, LM Riders LLC reserves the right to:

Any fraudulent activity may result in:

• Denied refunds
• Cancellation of future orders
• Referral to law enforcement agencies
• Other actions permitted by law

15. LIMITATION OF LIABILITY

To the fullest extent permitted by law, LM Riders LLC shall not be liable for:

Total Liability:

Our total liability shall not exceed the purchase price of the product involved in the claim.

16. EXPORT CONTROL AND COMPLIANCE

LM Riders LLC is committed to full compliance with all applicable export control regulations, including ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations).

Return Implications:

Customers are responsible for ensuring compliance with all applicable import and export regulations when returning parts internationally.

17. CHANGES TO THIS POLICY

LM Riders LLC reserves the right to update, modify, or revise this Return and Refund Policy at any time without prior notice.

Notification of Changes:

Effective Date:

• Changes to this Return and Refund Policy are effective when they are posted on this page.
• Customers are encouraged to review this policy periodically for updates.

18. DEFINITIONS

19. CONTACT US

If you have any questions regarding returns, refunds, exchanges, cancellations, or warranty claims, please contact us:

Our customer support team is committed to providing prompt assistance and ensuring a smooth experience for all our customers.

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