Privacy Policy

1. INTRODUCTION

LM Riders LLC (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request quotes, place orders, or interact with us as a customer or visitor.

We are an aircraft parts supplier serving commercial operators, MROs, private owners, and aviation professionals. We understand that the information you provide—whether for part inquiries, orders, or account registration—is critical to your operations. We take our responsibility to protect that information seriously.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. INFORMATION WE COLLECT

A. Information You Provide to Us

We collect information you voluntarily provide when you:

• Request a quote for aircraft parts
• Place an order for components or services
• Create an account on our website
• Subscribe to our newsletter or inventory alerts
• Contact us via phone, email, or contact forms
• Submit a review or feedback

This information may include:

B. Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• Your IP address
• Browser type and version
• Operating system
• Pages you visit and time spent on our site
• Referring website or search terms
• Clickstream data and navigation patterns
• Device information (screen resolution, language settings)

This information helps us improve our website, analyze trends, and enhance your user experience.

C. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and login status
• Understand how you interact with our website
• Improve site performance and functionality
• Provide personalized content and recommendations

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

Types of cookies we use:

3. HOW WE USE YOUR INFORMATION

We use your personal information for legitimate business purposes, including:

4. LEGAL BASIS FOR PROCESSING

Under applicable data protection laws, we process your personal data on the following legal bases:

• Contractual Necessity: To fulfill orders, provide quotes, and deliver services you request
• Legitimate Interests: To improve our services, prevent fraud, and communicate with customers
• Legal Obligation: To comply with regulatory requirements, including export controls and record-keeping
• Consent: For marketing communications where you have given explicit permission

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. However, we may share your information with:

We require all third-party service providers to maintain appropriate security measures and to use your information only for the purposes we specify.

6. INTERNATIONAL DATA TRANSFERS

As an aircraft parts supplier serving customers worldwide, we may transfer your personal information to countries outside your country of residence, including the United States. These transfers are necessary to fulfill your orders, provide quotes, and deliver our services.

We ensure that appropriate safeguards are in place to protect your information, including:

• Standard contractual clauses approved by regulatory authorities
• Transfers to countries with adequacy decisions
• Compliance with applicable data protection laws

7. DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the details provided in Section 14. We will respond to your request within 30 days.

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to enhance your experience on our website. Specifically:

• Essential Cookies: Required for the website to function properly (e.g., shopping cart, login)
• Preference Cookies: Remember your preferences, such as language and currency
• Analytics Cookies: Help us understand how visitors interact with our site
• Marketing Cookies: Used to track campaign performance and deliver targeted ads

You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy or contact us.

10. SECURITY MEASURES

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include:

• Encryption: Secure Socket Layer (SSL) technology for data transmission
• Access Controls: Restricted access to personal data to authorized personnel only
• Regular Audits: Periodic security assessments and vulnerability scans
• Secure Storage: Data stored on protected servers with firewalls
• Training: Staff training on data protection and privacy practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to using industry best practices to safeguard your data.

11. CHILDREN’S PRIVACY

Our services are directed to aviation professionals, companies, and adults over the age of 18. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our records.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites, such as manufacturers, industry organizations, or logistics providers. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of any material changes by:

• Posting the updated policy on our website with a new “Last Updated” date
• Sending an email notification to registered users
• Displaying a prominent notice on our homepage

We encourage you to review this policy periodically to stay informed about how we protect your information.

14. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. DEFINITIONS

For the purposes of this Privacy Policy:

16. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell your data)
• The right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, please contact us using the details in Section 14.

17. GDPR RIGHTS (FOR EU RESIDENTS)

If you are a resident of the European Union or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including:

• The right to access, rectify, or erase your data
• The right to restrict or object to processing
• The right to data portability
• The right to lodge a complaint with a supervisory authority

To exercise your GDPR rights, please contact us using the details in Section 14.

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