Welcome to LM Riders LLC. This Payment Policy outlines the terms and conditions governing payments for aircraft parts and services purchased through our website or directly from our sales team.
We understand that aviation procurement involves high-value transactions, strict compliance requirements, and time-sensitive needs. We are committed to providing secure, flexible, and transparent payment options to meet the diverse needs of our customers—whether you are a commercial airline, MRO facility, private operator, or government entity.
By placing an order with LM Riders LLC, you agree to the terms outlined in this policy. Please read this document carefully before completing any transaction.
1. ACCEPTED PAYMENT METHODS
LM Riders LLC accepts several secure payment options to make purchasing aircraft parts convenient for our customers.
We Currently Accept the Following Payment Methods:
Payment Method
Description
Credit Cards
Visa, MasterCard, American Express, Discover
Debit Cards
Debit cards bearing Visa or MasterCard logos
PayPal
Secure online payment platform
Bank Wire Transfer
Direct bank-to-bank transfers
Company Check
Subject to clearance and verification
Net Terms
Available for qualified commercial and government customers (subject to credit approval)
All payments must be completed or authorized at the time of purchase before an order can be processed and shipped, unless credit terms have been extended in writing.
2. CREDIT AND DEBIT CARD PAYMENTS
Customers may use major credit or debit cards to complete purchases on our website or over the phone.
When Paying with a Card:
Feature
Description
Security
Payment information is securely processed through encrypted payment gateways (PCI-DSS compliant).
Data Storage
We do not store full credit card details on our servers.
Authorization
Once your card payment is successfully authorized, your order will move forward to our order processing stage.
Declined Transactions
If a card transaction is declined, customers should contact their card provider or attempt another payment method.
Important Notes:
For high-value orders (exceeding $5,000), we may request additional verification to prevent fraud.
International credit card transactions may be subject to currency conversion fees imposed by your financial institution.
We reserve the right to request additional identification or documentation for large transactions.
3. PAYPAL PAYMENTS
Customers may also complete purchases using PayPal, a widely trusted online payment platform.
Benefits of Using PayPal:
Benefit
Description
Security
Secure payment processing with buyer protection
Convenience
Faster checkout with stored payment information
Flexibility
Ability to pay using PayPal balance, linked bank account, or credit card
International
Supports multiple currencies for global transactions
How It Works:
When selecting PayPal at checkout, you will be redirected to the PayPal website to complete your transaction securely. After payment is completed, you will be returned to our website for order confirmation.
Important Notes:
PayPal transactions may be subject to PayPal’s own terms and conditions.
For high-value orders, PayPal may require additional verification.
4. BANK WIRE TRANSFER PAYMENTS
LM Riders LLC accepts direct bank wire transfers for orders, particularly for high-value transactions or international customers.
How to Pay by Wire Transfer:
Step
Action
1. Select Option
Select “Bank Wire Transfer” as your payment option during checkout or on your quote.
2. Receive Details
Our team will provide the necessary bank details, including SWIFT/BIC and account information.
3. Initiate Transfer
Initiate the transfer through your financial institution.
4. Send Confirmation
Provide us with confirmation of the transfer (e.g., wire confirmation receipt).
5. Order Processing
Your order will be processed once the payment has been successfully received and verified.
Timing:
Factor
Typical Timeframe
Domestic Transfers
1–2 business days
International Transfers
2–5 business days
Verification
1 business day after receipt
Important Notes:
Orders paid by wire transfer will not be shipped until funds have cleared and been verified.
Customers are responsible for ensuring that the correct payment reference or order number is included with the transfer.
All wire transfer fees (sending and receiving) are the responsibility of the customer unless otherwise agreed in writing.
For AOG (Aircraft on Ground) orders, we may offer expedited processing upon receipt of wire confirmation.
5. COMPANY CHECKS
For established commercial customers, LM Riders LLC may accept company checks.
Check Payment Policy:
Requirement
Description
Approval
Acceptance of checks is at our sole discretion and typically requires prior arrangement.
Verification
Checks are subject to verification and clearance before order processing.
Clearance Time
Allow 5–7 business days for check clearance.
Insufficient Funds
Returned checks will incur a fee of $50 (or the maximum allowed by law) plus any bank fees.
Important Notes:
We do not accept personal checks.
Orders paid by check will not be shipped until the check has fully cleared.
We reserve the right to refuse check payments for new customers or high-value orders.
6. NET TERMS (COMMERCIAL CREDIT)
LM Riders LLC may extend net payment terms to qualified commercial, government, and institutional customers.
Eligibility Requirements:
Requirement
Description
Credit Application
A completed credit application must be submitted and approved.
Trade References
Minimum of 3 trade references are required.
Financial Statements
May be required for larger credit limits.
Credit Check
A credit check will be performed.
Legal Entity
Must be a registered business, government entity, or institution.
Standard Terms:
Term
Description
Payment Period
Net 30 days from the date of invoice (unless otherwise agreed)
Late Payments
Subject to interest at 1.5% per month (or the maximum allowed by law)
Credit Limit
Determined based on creditworthiness and order history
Important Notes:
Net terms are a privilege and may be revoked at any time for late payments or other breaches.
We reserve the right to place orders on hold for accounts with overdue balances.
Government entities may be subject to specific terms and conditions.
7. PAYMENT SECURITY
LM Riders LLC takes the security of customer transactions seriously.
Security Measures We Implement:
Measure
Description
SSL Encryption
All payment pages are secured with 256-bit SSL encryption.
PCI-DSS Compliance
Our payment processing systems are PCI-DSS compliant.
Third-Party Processors
We use trusted, audited payment processors.
Secure Checkout
Our checkout environment is designed to protect your data.
Data Minimization
We collect only the information necessary to process your payment.
Limited Access
Access to payment data is restricted to authorized personnel only.
Customer Responsibilities:
Responsibility
Description
Secure Connection
Ensure you are using a secure internet connection when making online purchases.
Device Security
Keep your devices and browsers updated with the latest security patches.
Password Protection
Use strong passwords for your accounts and do not share them.
While we use advanced security technologies, no system is 100% secure. We recommend that customers also take precautions to protect their information.
8. ORDER CONFIRMATIONS
Once a payment has been successfully completed, customers will receive an order confirmation.
Confirmation Details:
Information Included
Description
Order Number
A unique reference number for your order
Purchased Items
List of parts ordered with part numbers and quantities
Payment Confirmation
Confirmation that payment has been received
Shipping Details
Estimated shipping date and method
Contact Information
Contact details for order inquiries
If You Do Not Receive Confirmation:
Action
Description
Check Spam Folder
Confirmation emails may be filtered as spam.
Contact Us
If you have not received confirmation within 24 hours, please contact our customer support team.
Verify Contact Information
Ensure your email address and phone number are correct on your order.
9. CURRENCY AND PRICING
Currency:
Detail
Description
Display Currency
All prices listed on our website are displayed in United States Dollars (USD) unless otherwise specified.
International Transactions
Customers making payments from outside the United States may have their payment converted by their bank or payment provider based on the current exchange rate.
Conversion Fees
Additional currency conversion fees may apply depending on the customer’s financial institution.
Multi-Currency Quotes
We can provide quotes in other major currencies upon request (subject to exchange rate fluctuations).
Pricing:
Detail
Description
Price Validity
Prices are subject to change without notice.
Quoted Prices
Prices on formal quotes are valid for 30 days unless otherwise stated.
Errors
We reserve the right to correct pricing errors and will notify customers if such errors occur.
10. FRAUD PREVENTION
To protect both our customers and our business, LM Riders LLC actively monitors transactions for suspicious activity.
Fraud Monitoring:
Action
Description
Verification
Orders may be reviewed to verify payment information.
Address Matching
Billing and shipping addresses will be verified.
Additional Documentation
We may request additional identification or proof of business.
Transaction Review
High-value or unusual orders may be subject to additional review.
Potential Consequences:
Outcome
Description
Order Delay
Orders may be delayed pending verification.
Order Cancellation
Orders may be canceled if fraud is suspected.
Reporting
Fraudulent activity will be reported to the appropriate authorities.
If fraudulent activity is detected, LM Riders LLC reserves the right to cancel the transaction and take appropriate legal action.
11. PAYMENT ERRORS AND DISCREPANCIES
In the rare event that a pricing or payment error occurs, LM Riders LLC reserves the right to correct the error and contact the customer regarding the issue.
Possible Actions:
Action
Description
Price Adjustment
Adjust the order price to the correct amount.
Additional Payment Request
Request additional payment if the order was undercharged.
Partial Refund
Issue a partial refund if the order was overcharged.
Order Cancellation
Cancel the order and issue a full refund if the error cannot be resolved.
Customer Responsibility:
Responsibility
Description
Notification
Customers will be notified of any payment discrepancies.
Consent
We will obtain customer consent before processing any additional charges.
Resolution
We will work with customers to resolve any payment issues promptly and fairly.
Customers will always be notified if any payment discrepancies occur.
12. REFUND PROCESSING
If a refund is approved according to our Return and Refund Policy, refunds will be issued using the original payment method used during purchase whenever possible.
Refund Processing Times:
Payment Method
Typical Timeframe
Credit/Debit Cards
5–10 business days
PayPal
3–7 business days
Bank Wire Transfer
5–10 business days
Company Check
7–14 business days (subject to processing)
Important Notes:
Processing times may vary depending on your financial institution’s policies.
Refunds for wire transfers may be subject to additional fees.
Customers will receive email confirmation once the refund has been processed.
For partial refunds, the refunded amount will be reflected in your account statement.
13. TAXES AND DUTIES
Sales Tax:
Detail
Description
Applicability
Applicable sales taxes may be added to orders depending on the customer’s shipping location and local regulations.
Calculation
Any applicable sales tax will be calculated and displayed during the checkout process before payment is completed.
Exemptions
Tax-exempt customers (e.g., government entities, resellers) must provide valid tax exemption documentation.
Import Duties and Customs:
Detail
Description
International Orders
Customers are responsible for all import duties, customs fees, and taxes applicable in their country.
Documentation
We provide accurate commercial invoices and export documentation to facilitate customs clearance.
Compliance
It is the customer’s responsibility to ensure compliance with all import regulations.
Important Notes:
Customers are responsible for complying with any local tax obligations associated with their purchase.
We cannot predict or estimate customs duties for international shipments.
14. EXPORT COMPLIANCE AND PAYMENT
LM Riders LLC is committed to full compliance with all applicable export control regulations, including ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations).
Payment Implications:
Scenario
Policy
Controlled Items
Payment for ITAR-controlled or EAR-restricted items may require additional compliance verification.
International Orders
International payments may be subject to additional scrutiny for compliance purposes.
Denied Parties
We screen all orders against denied party lists and will reject payments from prohibited entities.
Documentation
Proper export documentation must be completed before shipment.
Important Notes:
Export compliance may delay payment processing and order fulfillment.
We reserve the right to refuse orders that do not meet export compliance requirements.
15. CHANGES TO THIS PAYMENT POLICY
LM Riders LLC reserves the right to update or modify this Payment Policy at any time to reflect changes in payment systems, regulations, or business operations.
Notification of Changes:
Method
Description
Website Posting
The updated policy will be posted on our website.
Last Updated Date
The “Last Updated” date will be revised.
Email Notification
Registered users may receive email notifications of material changes.
Effective Date:
Changes to this Payment Policy are effective when they are posted on this page.
Customers are encouraged to review this policy periodically to stay informed about payment procedures.
16. DEFINITIONS
Term
Definition
AOG
Aircraft on Ground – a critical situation requiring immediate parts dispatch
EAR
Export Administration Regulations – U.S. export control regulations for dual-use items
ITAR
International Traffic in Arms Regulations – U.S. export control regulations for defense articles
MRO
Maintenance, Repair, and Overhaul organization
PCI-DSS
Payment Card Industry Data Security Standard – security standard for payment card transactions
SWIFT/BIC
Bank identifier codes used for international wire transfers
USM
Used Serviceable Material – previously used parts inspected and certified for continued use
Net Terms
Payment terms allowing payment within a specified period after invoice date (e.g., Net 30)
17. CONTACT INFORMATION
If you have any questions regarding payments, billing, or transactions, please contact our customer support team:
Contact Method
Details
Email
sales@lmriders.us
Phone
+1 (475) 276-5352
Business Hours
Monday–Friday: 8:00 AM – 10:00 PM ET
Saturday: 8:00 AM – 8:00 PM ET
Sunday: 8:00 AM – 6:00 PM ET
AOG Support
Available 24/7/365 (please call for immediate assistance)
Address
76 COMMUNITY AVE. PLAINFIELD, CT 06374
For Payment-Related Inquiries:
Inquiry Type
Contact
Billing Questions
Our accounting team is available during business hours.
Payment Verification
Please reference your order number for faster assistance.
Refund Status
Allow 7–10 business days before inquiring about refund status.
Credit Applications
Please request a credit application from our sales team.
We are committed to providing a secure and smooth payment experience for every customer.
